Island Visuals Return Policy

If there is a problem with your order, please contact us immediately at 631-841-5555 so we can promptly resolve the issue for you.

The return policy is simple. Within 14 days of receipt of the product shipment, you may exchange or return for store credit if:

• The item is in its original condiion including all instructions, hardware, accessories and packaging.
• The item is not scratched or damaged due to use or installation.

We will not accept custom items that are returned.

Return Procedure

• Please call or e-mail to ensure that we are aware of the return.
• A copy of the invoice must accompany the return.
• Include all exchanged or returned items in the original packaging.
• Pack all products carefully and send. It is recommended that customers ship via UPS with package tracking and adheres to shipping company's packaging guidelines.

Restocking Fee

Items in original condition may be returned within 30 days of delivery for a merchandise refund. Merchandise must be returned in unused, like-new condition. However, a 15% restocking fee wil be applied to all returned products after 14 days. We will gladly exchange or replace any defective products within our 14 Day Exchange Policy.

Return Shipping

Island Visuals cannot be held responsible for lost or damaged items while on transit back to us. It is recommended that customers ship via UPS with package tracking and adheres to shipping company's packaging guidelines. Modifying a product in a permanent way is considered physically damaged. Shipping, handling and insurance charges are services that have been performed cannot be refunded. Refunds are issued back to the original source of the purchase. The customer is responsible for any return shipment costs.

Products damaged through negligence or due to poor return packaging will void the return and will be returned without replacement at the customer's expense.

All Returns must include the following:

A copy of the customer invoice.
Explanation of the return
All parts included with the orginal shipment including packaging.

*Note - Poorly packaged returns will not be accepted.